Frequently Asked Questions
You have questions, we have answers!
What areas do you service and are there any travel fees?
We serve Chicago and the surrounding suburbs. The travel fee within 10 miles of zip code 60618 is $25, 11-24 miles from 60618 is $50, 25-40 miles from zip code 60618 is $100. Over 40 miles is $150.
How far ahead should I book my event and what forms of payment do you accept?
We recommend booking 3-4 weeks in advance to ensure the date and theme are available. We accept payments via Venmo and Zelle.
How do I reserve a date?
Please fill out our online inquiry/booking form and take a look at our available themes as well. We will contact you to discuss all the details and a quote will be sent to you via email. A 50% deposit is collected at the time of booking to secure your date and theme.
How much space do I need for an event?
The tents can be arranged in a variety of configurations to fit your space. Configurations can be a straight line, two lines facing each other, circular, a semi-circle, etc. If you have concerns about your space, we can discuss and look at pictures of your space to discuss. Ideal set-up areas are usually a living area or a lower-level area, both cleared of furniture.
The space requirements needed are as follows:
Luxe sleepovers per tent:
Each tent set up requires approximately 3.5 feet in width and 6.5 feet in length. The tents are 63” high. This amount of space is needed PER teepee set-up.
What do I need to do to prepare my space before your arrival and how long is set-up and take down?
We do need the event area to be cleared out before we arrive to set-up/style your event. This is your responsibility. We DO NOT move furniture. Please have all young children and family pets in a separate area so we can work uninterrupted and as efficiently as possible. There should be no smoking near the event area.
Set-up typically takes usually between one hour and one hour and thirty minutes. Clean-up is faster, this usually takes 45 minutes.
What is your policy for damaged products?
We understand accidents happen and things can get damaged, lost and/or an item may require excessive cleaning. Any damages or lost/stolen items will incur replacement costs.
What about safety?
String lights and tea lights are all LED/battery-operated and do not present a hazard.
How do you launder the sheets?
Bed linens and duvets are laundered after each use on the sanitize cycle. We use ALL Free and Clear, the detergent brand recommended by dermatologists, allergists, and pediatricians. Hard surfaces and air mattresses are cleaned and disinfected.
Can you eat in the tents?
Dry snacks like popcorn and trail mix are best and permitted on the tray tables. Please refrain from using any highly staining substance on or around the tents. (Juices, sodas, paints, fingernail polish, make-up, etc.)
What is your cancellation policy?
We ask that you cancel or reschedule as soon as possible if a conflict arises. We will try to accommodate your desired new event date, but please keep in mind themes and dates are subject to availability. We will hold on to your deposit while we connect and reschedule your event date.
No refunds will be given if event is cancelled within 14 days of the event date and not rescheduled. If you cancel less than 14 days prior to your event, your deposit will be forfeited (only exception is cancellation due to inclement weather or illness/exposure to COVID-19). Clients MUST email pinklemonadepartyco@gmail.com at least 14 days PRIOR to the scheduled event to reschedule for a future date to avoid forfeiting the 50% deposit.
If you have questions about our cancellation policy, please contact us to discuss BEFORE booking to make sure you have a clear understanding of the policy.
